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Frequently asked questions

Everything you need to know about ordering, delivery, safety and refills at PlugFame. Still stuck? Talk to support →

13answers Email support No password ever required

Safety & privacy

4
Is it safe to use PlugFame?
Yes. We never ask for your password — only your public profile or post link. All delivery comes from trusted, high-retention accounts, so your account stays secure.
Do I need to give account access?
Never. A public username or post URL is all we need. If any service asks for your password, walk away — that is not how safe growth works.
Will people know I bought engagement?
No. Delivery is discreet and mixed in naturally. We never post, comment, or interact from your account — we only send the engagement you order to your public link.
Is my personal information kept private?
Always. We only store what is needed to fulfil and support your order, we never resell your data, and we never contact your followers. Public link in, engagement out — nothing else leaves our hands.

Delivery & quality

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How fast is delivery?
Most orders start within seconds and complete steadily. Larger orders are delivered gradually, at a natural pace, to keep your account safe and the growth looking organic.
Do followers or likes drop over time?
High-quality services are stable. Many services include a free refill guarantee, so if there is any drop within the refill window we top it back up automatically.
Can I track my order?
Absolutely. Head to the Track Order page and enter your order ID to see live delivery progress from start to finish.
Which platforms do you support?
We cover the major networks — Instagram, TikTok, YouTube, X, Facebook, Spotify and Telegram — with followers, likes, views, plays and more. Browse services to see live pricing per platform.

Orders & payment

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What payment methods do you accept?
Checkout is in cryptocurrency — Bitcoin, Ethereum, USDT, USDC and 20+ other coins — processed securely by Cryptomus. Your payment is confirmed on-chain and delivery starts right after. No card or bank details are ever needed.
Is there an account minimum or subscription?
No subscription, no minimum spend. You pay per order for exactly what you need — start with a small package to see the quality, then scale up whenever you like.
Can I order for a client or multiple accounts?
Yes. Each order is tied to the public link you paste, so you can place orders for as many profiles or posts as you manage. Agencies use us daily for exactly this.

Refills & guarantee

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What if something goes wrong?
Email our support team with your order ID. If an order never started or could not be delivered we refund it in full; where the service includes refill cover we re-place it. See our Refund Policy for exactly what qualifies. We are a small team and aim to reply within 24 hours on business days.
How does the free refill guarantee work?
On eligible services, if your count drops within the refill window we top it back up automatically — no receipts to dig up, no arguing. Just reach out with your order ID and we handle it.

Still have a question?

Our support team is online 24/7 and usually replies within a few hours.

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